Claim Form

Terms and Conditions

Before viewing the Claim Form, you must have read and accepted the Terms & Conditions below.


Browser Support:

This form will function correctly only if you are accessing it using a web-browser that is able to support JavaScript.

You will not be able to submit a form if your browser does not support JavaScript. Partial JavaScript support can also cause submission failure by blocking a critical form function, for instance, preventing a user from providing mandatory data. Please check your browser supports JavaScript before investing time in filling out this form.

Forms have been tested on a variety of different browsers. This application supports the following browsers (major versions, current and minus one): Chrome, Firefox, Safari and Internet Explorer. Your user experience will be enhanced if you use the latest version of your selected browser. If you have any issues completing the form, please let us know.

Use of Cookies:

This form uses cookies to allow the submission of the form. This is for the purpose of maintaining the connection between your computer and our servers. No personal information is stored in these cookies.

A cookie is used to maintain connection information between your computer and our servers as a part of completing the form. By accessing the form you are consenting to this cookie being used.

Data security and retention:

In filling this form in, you will be providing personal data to the CAA, which will be handled in accordance with the CAA Data Protection Statement .

Please be aware that technical staff working on behalf of the CAA may on an exceptional basis access user submitted data to provide support or to address technical issue associated with your form submission.

Privacy Notice:

The UK CAA’s Consumers and Markets Group collects and stores your name, address, email, telephone number, holiday booking details, and bank account details for the purpose of processing refund claims for customers of a failed ATOL company.

Why we process your personal information
The processing of your personal data is necessary for the purposes of our, or our third parties', legitimate interests and does not affect your fundamental rights and freedoms as a data subject.

Who sees your personal information and why
We need to share your claims data with our contracted claims agencies or suppliers based in the UK, for the purpose of processing refund claims after the failure of an ATOL company. Depending on the size of the failure, your claims data may also be shared with other CAA Staff.

How long we keep your personal information and why
We retain your personal information for 7 years after the failure of the ATOL company. The data is held for compliance purposes.

Your individual rights
You may submit an information enquiry or make a complaint about how we have processed your personal information by emailing Please be aware that the CAA is subject to the Freedom of Information Act, which means we may need to release information you have supplied to us. However, we would never disclose your personal information without first obtaining your consent.

You have further rights as a data subject, which can be found here. Contact details of the CAA’s Data Protection Officer can be found here. You have a right to complain to the ICO about the CAA’s processing of personal data. Access to our General privacy notice can be found here.

This privacy notice is subject to change.

Getting Help:

If you are having difficulties with this system, please contact a member of the CMG ATOL Crisis Management department as soon as possible, by phone on 0333 103 6350, or by e-mail at between the hours of 09:00 and 17:30 Monday to Friday.

Please note that you will not receive an acknowledgment email confirming receipt of your claim until 24 hours after submission.

You are not able to save the claim form. Please ensure that you have all the details to fully complete this form before submission.